• 800-795-0817

Please note that our Dealer Portal is changing.  Starting Nov. 1 this portal will no longer be active. 

The new dealer portal is live at https://rfvenue-portal.acumatica.com/ 

Please contact orders@rfvenue.com if you need help logging in.  

Shipping Info

Domestic orders have 3 options for shipping:

  1. Customer Shipping Account - UPS - you provide your UPS account number and billing zip code and we bill shipping charges to your account, no pickup fee
  2. Customer Shipping Account - Other  - you provide your Fed-Ex, DHL, etc. account number and billing zip code, we bill shipping charges to your account and add the pickup fee to your invoice
  3. UPS Ground - will show up as UPS Groundx(1,2,3...) based on the weight of the order and ship-to address, this will be added to your invoice.  Shipping cost may be updated before PO invoices are sent.

If "Customer Shipping Account" is chosen but no account information is provided we will not ship your order until we receive your account information or shipping is paid in another manner.  

  • All orders will be shipped UPS Ground Domestic unless otherwise specified.  

    • Please contact us before you order if you need expedited or international shipping. You will be billed separately for the shipping and it must be paid before the order is shipped. 
  • Carriers other than UPS are subject to pickup fee ($10/box) and additional processing time.

  • Some orders, including overweight orders and backorders where "Multiple deliveries if out of stock" is chosen, may be subject to additional shipping charges. We will bill you for this separately.  Charges will vary based on the actual shipping costs.  

  • Any discrepancy in shipment must be reported within (5) five days of order delivery.